Cornell Study Finds Travelers Want More Mobile Options
Hotel guests, particularly young travelers, are ready to do much more with their smartphones than is currently possible, according to a survey of 754 travelers, notably checking in and out of a hotel. About two-thirds of the survey respondents had downloaded at least one travel-related mobile app, but half of those apps were later deleted. Moreover, respondents still preferred to use their PC for planning and booking purposes before the trip. Further analysis indicates that travelers would prefer a general (multiple-firm) travel app to those limited to just one company. Privacy remains a great concern among most of the respondents, and they particularly dislike the idea of apps that include automatic geolocation. However, many travelers, particularly women and young travelers, are willing to share personal information on a limited basis in exchange for special services or offers. Read the report.
China’s hospitality industry is undergoing profound reform and transition...Read more »
You can become part of this important effort to support our country’s veterans and to improve the nation’s business climate.Read more »
For fourteen Cornell University students, their trip to attend the annual HR in Hospitality Conference and Expo in Las Vegas was a capstone for their hospitality and labor-related education.Read more »
Brad Wellstead, lecturer in properties development and management, is currently mentoring, tutoring, and facilitating four SHA students who are participating in the first-ever Park Inn by Radisson INNovation competition.Read more »
Cornell University Launches New Service Excellence On-Demand Training for groups and organizations.Read more »
In a competition sponsored by the Leland C. and Mary M. Pillsbury Institute for Hospitality Entrepreneurship, nine teams had five minutes each to present their innovative ideas for how to make the best use of Pepper, an interactive child-size humanoid robot, in the hospitality industryRead more »