Featured Advisory Board Member: Chuck Floyd, P ’15 and ’18

Global President of Operations
Hyatt

Chuck Floyd is the global president of operations for Hyatt. Selected for this position in August 2014, Floyd is responsible for leading and developing Hyatt’s shared operation services organization known as the Global Operations Center (GOC). Floyd is also responsible for ensuring the operating efficiency in the rollout of new innovations; unifying the company’s global operations; and overseeing the company’s information technology resources, worldwide sales organization, and call centers. The group presidents for each of Hyatt’s three regions report directly to him.

Prior to his current role, Floyd was executive vice president and group president of the Global Operations Center. From January 2006 to September 2012, Floyd served as chief operating officer of North America. In this position, he was responsible for the management of Hyatt’s full service hotels and resorts as well as the Hyatt Place and the Hyatt House brands in the United States, Canada, and Caribbean. In addition, he oversaw the Hyatt Residential Group (formerly Hyatt Vacation Ownership) and the Franchise Owner Relations Group, which supported full service, select service, and extended stay franchisees. He also oversaw various corporate functions for North America, including sales, human resources, product and design, rooms, food and beverage, and engineering. Since joining Hyatt in 1981, Floyd has served in a number of other senior positions, including executive vice president of North America operations and senior vice president of sales, as well as various managing director and general manager roles.

More Spotlights

NEW Online Certificates in Data Analytics and Customer-Driven Marketing from the Hotel School and eCornell

The Hotel School—powered by eCornell—introduces two new online certificates to its growing portfolio for hospitality industry professionals.

Read More

9th Annual Cornell International Real Estate Case Competition

This annual invitation-only event tasks student teams with analyzing an actual commercial real estate transaction.

Read More

SHA and ILR students network with the movers and shakers in hospitality

Every year, Professors David Sherwyn and Richard Hurd select a group of students from their co-taught Labor Relations in the Hospitality Industry class (HADM 4810/ILRLR 4060) to attend the HR in Hospitality Conference and Expo, now in its tenth year.

Read More

Sheryl Kimes receives HSMAI Vanguard Award for Lifetime Achievement in Revenue Management

Sheryl Kimes, professor of services operations management, has been named the recipient of the Vanguard Lifetime Achievement Award from the Hotel Sales and Marketing Association International (HSMAI).

Read More

CIHLER roundtable anticipates changes to labor and employment relations under Trump administration

Prominent lawyers, professors, corporate managers, and union leaders gathered for a CIHLER roundtable on April 24 to discuss the direction of hospitality, labor, and employment relations under the Trump administration.

Read More

Students jump-start hospitality innovation with Pepper the robot

In a competition sponsored by the Leland C. and Mary M. Pillsbury Institute for Hospitality Entrepreneurship, nine teams had five minutes each to present their innovative ideas for how to make the best use of Pepper, an interactive child-size humanoid robot, in the hospitality industry.

Read More