Featured Advisory Board Member: Chuck Floyd, P '15 and '18

Chuck Floyd, P '15 and '18

Chuck Floyd, P '15 and '18

Global President of Operations
Hyatt

Chuck Floyd is the global president of operations for Hyatt. Selected for this position in August 2014, Floyd is responsible for leading and developing Hyatt’s shared operation services organization known as the Global Operations Center (GOC). Floyd is also responsible for ensuring the operating efficiency in the rollout of new innovations; unifying the company's global operations; and overseeing the company’s information technology resources, worldwide sales organization, and call centers. The group presidents for each of Hyatt’s three regions report directly to him.

Prior to his current role, Floyd was executive vice president and group president of the Global Operations Center. From January 2006 to September 2012, Floyd served as chief operating officer of North America. In this position, he was responsible for the management of Hyatt’s full service hotels and resorts as well as the Hyatt Place and the Hyatt House brands in the United States, Canada, and Caribbean. In addition, he oversaw the Hyatt Residential Group (formerly Hyatt Vacation Ownership) and the Franchise Owner Relations Group, which supported full service, select service, and extended stay franchisees. He also oversaw various corporate functions for North America, including sales, human resources, product and design, rooms, food and beverage, and engineering. Since joining Hyatt in 1981, Floyd has served in a number of other senior positions, including executive vice president of North America operations and senior vice president of sales, as well as various managing director and general manager roles.

More Spotlights

CIHLER roundtable on Trump Administration

CIHLER roundtable anticipates changes to labor and employment relations under Trump administration

Prominent lawyers, professors, corporate managers, and union leaders gathered for a CIHLER roundtable on April 24 to discuss the direction of hospitality, labor, and employment relations under the Trump administration.

Read more »
George P. Johnson, experiential-marketing agency

Marketing breaks down the fourth wall: smashing the barriers between people and brands

By creating unforgettable experiences that turn consumers into brand devotees, George P. Johnson CEO Chris Meyer '87 is reinventing marketing.

Read more »
Wine Barrels

Statler Hotel's Taverna Banfi donates to earthquake relief effort

Statler Hotel's Taverna Banfi donates to earthquake relief effort

Read more »
HR in Hospitality Conference and Expo

HR in Hospitality Conference and Expo

As a Cornell alumnus/alumna or friend, you save $125.00 with Promo Code CIHLER on the only conference on how to use your HR strategy to drive organization-wide success.

Read more »
EBG

CIHLER Director David Sherwyn Offers Tips to Employers

CIHLER Director David Sherwyn offers tips to employers based on the 7th circuit decision on mandatory arbitration policies.

Read more »

Customized Online Programs from Cornell

Discover how Four Seasons Hotels & Resorts worked with Cornell to design and deliver a customized online learning program for its global Directors of Finance. Make it happen for your organization!

Read more »