Statler News

May 7, 2021

NOTE: This will be the last edition of Statler News until August 27th.


Spring 2021 Real Estate Seminar Series (CRP 5370). We look forward to welcoming:

The complete list can be found at 2021 Spring Speaker Series

These sessions will be on Zoom as part of our online course CRP 5370. If you are interested in attending a session, permission must be obtained by reaching out to kcr2@cornell.edu24 hours in advance.

PIHE: Hospitality Business Plan Competition Finals-2021:
Congratulations to Shaily Patil MPS-RE ’21, Jacob Tannenbaum MPS-RE ’21 (Life After Life) – 1st Place; Zachary Zaremba MPS-RE ’21 (Priya Hospitality)- 3rd Place, Boonyakorn Chandhanayingyong MPS-RE ’21- Honorable Mention and their teams!

Watch the competition.

To learn more about the Baker Program in Real Estate check out our Real Estate Review blog.


Centers & Institutes wishes the Cornell community an enjoyable summer break!

Our webinar series and special events will continue through the 2021 Summer. Check our events calendar for the most up to date information or check here for a list of past webinar recordings featuring SHA faculty experts.

C&I Internship Program
Sponsored by the Centers & Institutes in the SHA, this program provides students opportunities to gain practical experience in innovation, entrepreneurship, healthcare, food & beverage management, research, real estate finance, labor and employment relations, and other hospitality focus areas. If you are a current student looking for internship or externship opportunities, please visit the C&I Internship Program to get involved!
***Remote opportunities may also be available***


Upcoming webinar:

Power of Intelligent Data Stitching: Personalizing the Customer Journey
Thursday, May 27, 1 p.m. ET
Merchants are looking for ways to update their legacy payment technology systems to deal with the evolving needs of the consumer, particularly around data management, loyalty, and customer satisfaction. In this Keynote discussion, we’ll examine why it’s important to have innovative tech and the right technology partner, as well as how to enhance loyalty value to drive customer satisfaction utilizing these new tools.

What you’ll learn

  • How touchless and contactless technologies are keeping consumers safe
  • Why it’s important to have innovative tech as well as the right technology partner
  • Strategies to enhance loyalty value and drive customer satisfaction
  • The challenges and opportunities of data sharing and managing data to provide a 360-degree view of the customer
  • What the future of hospitality looks like enabled by innovative tech

Featured speakers:

  • Karan Girotra, Charles H. Dyson Family Professor of Management, Cornell Tech, Samuel Curtis Johnson Graduate School of Management
  • Shane O’Flaherty, global director, travel, transportation, and hospitality, Microsoft
  • David Oppenheim, senior vice president, global insights, analytics, and data, IHG Hotels and Resorts
  • Michael Partridge ’92, vice president, sales and revenue analysis, Marriott International
  • Liesl Smith, senior vice president, global marketing and sales enablement, FreedomPay

Upcoming events:

Faculty Presentation – Eva Steiner & Alexei Tchistyi
Friday, May 21, 10 a.m. – 11:15 a.m. EDT
This event is by invitation only.

Faculty Presentation – Vincent Slaugh
Friday, June 18, 11 a.m. – 12 p.m. EDT
This event is by invitation only.

Missed our most recent webinars?  

Restarting the Cruise Industry: Challenges and opportunities
Wednesday, April 28, 2021
Speakers included: Frank J. Del Rio, president and CEO, Norwegian Cruise Line Holdings Ltd; Richard D. Fain, chairman and CEO, Royal Caribbean Group; Dr. Helene D. Gayle, M.D., MPH, president and CEO, The Chicago Community Trust; Rob Kwortnik, associate professor of services marketing, SHA; Kate Walsh, dean and E.M. Statler Professor, SHA 

What Keeps Us Coming Back: How to Build Consumer Loyalty
Tuesday, April 27, 2021
Speakers included: Helen Chun, associate professor of services marketing, SHA; Eliot Hamlisch, executive vice president of loyalty and revenue optimization, Wyndham Hotel & Resorts; Ashwin Kamlani, MMH ’03, executive vice president, Kognitiv; Jacqueline Nunley, senior industry advisor for travel and hospitality, Salesforce; David Rochefort ’10, president, Graduate Hotels

Hospitality Outlook 2021: Hotel Performance, Capital Markets and Consumer Behavior
Thursday, April 15, 2021
Speakers included: Cindy Estis Green ’79, CEO and co-founder, Kalibri Labs; Rachael Rothman MPS ’95, head of hotels research and data analytics, CBRE Hotels Research; Dave Roberts ’87, MS ’88, lecturer, SHA; Jess Petitt ’05, vice president of analytics, Hilton


Check CIHLER’s Event Calendar for upcoming webinars. More information and links coming soon!

Upcoming events:
15th Annual HR in Hospitality Conference – Registration is Now Open!
September 21 – 23, 2021
Co-chaired by
Dave Sherwyn, ILR ’86, JD ’89 & J. Bruce Tracey
We are pleased to announce that the National HR in Hospitality Conference will be taking place in person at the historic Hotel Del Coronado in San Diego, CA!

HR in Hospitality 2021 is presented by the Cornell University’s SHA and Industrial Labor Relations School (ILR). For more than a decade, human resources professionals in the hospitality industry have relied on HR in Hospitality to equip them with powerful guidance tailored to their unique challenges.

Choose from a collection of carefully crafted offerings, including plenaries, smaller breakout sessions, roundtables, and workshops. Whether you are an HR or employment law practitioner, there is something here for everyone. The conference is routinely approved for SHRM, HRCI and CLE Recertification credits. At the HR in Hospitality Expo attendees gain access to a select group of HR product and service providers with deep expertise in the hospitality industry. Our exhibitors are looking forward to having in-depth conversations.

Please visit us for regular updates and we will see you at the Del!

Missed our most recent webinars?

Requiring the COVID-19 Vaccine: Implications for Businesses
Tuesday, May 4, 2021
Speakers included: John Boardman, executive secretary-treasurer, UNITE HERE Local 25; Abigail Charpentier ’95, vice president People and Culture -Americas, Four Seasons Hotels and Resorts; Christine Hogan, partner, Wigdor LLP; David Ritter, partner, Barnes & Thornburg LLP; David Sherwyn, CIHLER director, John and Melissa Ceriale Professor of Hospitality Human Resources and Professor of Law, SHA

COVID-19’s Effect on HR: Hospitality’s Response to the “New Normal”
Tuesday, March 16, 2021
Speakers included: J. Bruce Tracey, professor of management, SHA; Nikki Massey, senior vice president, human resources -Americas, Hyatt Hotels Corporation; Robert Mellwig, chief culture officer, sbe Lifestyle Hospitality; Joy Rothschild, chief human resources officer, Omni Hotels & Resorts


Upcoming webinars:

Owner Transactions – Details and registration link coming soon!
Tuesday, June 22, 1:00 – 2:00 p.m. EDT
Speakers to include: Daniel Peek ’92, president, hotel group, HWE; Eva Wassermann, managing director, GEM Realty Capital, Inc.; Shai Zelering, president, Brookfield 

Upcoming events:

CREF Spring Virtual Advisory Board Meeting
Thursday, June 3, 12 p.m. – 1:30 p.m. EDT
This event is by invitation only.


Upcoming events:
Train-the-Trainer – Life Skills and Personal Storytelling for Personal and Professional Success
Tuesday, June 1, 2021
The CIFBM will be offering staff from community-based hospitality (CBO) training organizations a FREE on-line workshop on how to best provide both life and personal storytelling skills to the people they serve. The workshop’s objective is to provide professional development to staff members who help job-seeking individuals to prepare for the hospitality workplace.

Brought to you by Alex Susskind, director of CIFBM, professor of Food and Beverage Management, and associate dean for academic affairs, SHA, and Heather Kolakowski, lecturer in Food and Beverage Management, SHA, the workshop will be facilitated by Barbara Lang from B. Lang Consulting and produced by Jess Cisco of Active Leading.

If you would like more information on this event, please contact CIFBM or Barbara Lang.

Missed our most recent webinars?

The Business of Food: Supply Chain Disruption and Innovation
Friday, April 23, 12 p.m. – 1 p.m. EDT
Speakers included: Susan Guerin ’83, president and CEO, World Finer Foods; Ed McLaughlin, interim David J. Nolan Dean, The Dyson School, Cornell SC Johnson College of Business; Jim Prevor ’83 (A&S), P’24, CEO and editor-in-chief, Phoenix Media Network, Inc.; Todd Schnuck, MBA ’83, chairman and CEO, Schnuck Markets, Inc.; Mike Thompson ’77 (Dyson), president and CEO, Fair Oaks Foods.


The 11th Annual Hospitality Business Plan Competition was held on May 1, 2021. This competition provides an experiential learning opportunity to rising entrepreneurs looking to make their mark on the hospitality industry. PIHE would like to thank all of our participating teams, judges and sponsors for their hard work and dedication to this program.

You can watch the full competition here!

Congratulations to the Winners of the 2021 Hospitality Business Plan Competition!

1st Place – $25,000
Team Life After Life: Solves the problem of unaffordable and unsustainable funeral practices in America through conservation cemetery parks, experience enhancing technology, and community development.

  • Shaily Patil MPS-RE ’21 (Baker)
  • Jacob Tannenbaum MPS-RE ’21 (Baker)

2nd Place – $7,500
Team Adaptive Reuse Capital: Aims to repurpose underutilized or distressed hotel assets into affordable, nurturing, and flexible independent senior living communities.

  • Noah Davis MMH ’21
  • Jack Levin MMH ’21
  • Jake Lynch MMH ’21
  • Janesh Patel MMH ’21

3rd Place – $5,000
Team Priya Hospitality: Aims to disrupt Indian cuisine in America through causal restaurant concepts across the country, a portfolio of consumer-packaged goods, and a media production company.

  • Fareez Dossani MMH ’21
  • Jordan Korn MMH ’21
  • Chandan Sharma MMH ’21
  • Zachary Zaremba MPS-RE ’21 (Baker)

Honorable Mentions:

Team Crave: Develops a monetization platform designed to connect eaters to restaurants through influencers’ content, creating demand for all merchants within the F&B industry.

  • Boonyakorn Chandhanayingyong MPS RE ’21 (Baker)
  • Sanjeet Dutta MEng ’21
  • Isa Goldberg MBA ’22
  • Pete Vejanurug MBA ’22
  • Kevin Wang MBA ’22

Team RunDeVu: Looks to disrupt the vacation planning industry with an algorithm-based trip-planning concierge that helps busy and adventurous millennials find the unexpected path less travelled, in the most fun, painless way.

  • Minwei Cao MBA ’22
  • Angad Jaspal ’21
  • Max Li ’23 (Eng)
  • Gleb Margolin MBA ’22
  • Peter Nguyen MBA ’22

A special thank you to our sponsors:

Title Sponsor

Platinum Sponsor

  • Stanley Sun ’00, MBA ’05

Silver Sponsors

  • Elizabeth Shingleton Glomsrud ’00 and Barbara Foote Shingleton ’75

Upcoming webinar:

Your Restaurant’s Digital Front Door: Leveraging digital marketing for success
Tuesday, May 25, 1 p.m. ET
The romantic view of the Maître d’ who remembers the name, family, and culinary preferences of the restaurant patrons who learned of the restaurant from a friend or in a lifestyle magazine is a marketing model of the past. Or, is it of the present too? Today, restaurants can learn all that information and more from their customers. Restaurant internet searches inform dining decisions, reservations are made online, and patrons describe their gastronomic experiences in the likes of Yelp or TripAdvisor. However, restaurants are not taking advantage of the opportunities that this wealth of information provides. Why? Is it because the rewards are not worth the effort? Are there any structural barriers in the restaurant industry that prevent the advance of digital marketing?

The panelists will unite the views of the restaurant sector and the restaurant tech industry to envision a roadmap for restaurateurs who want to optimize their digital front door. They will share stories of success and lessons learned to inspire those in the restaurant industry who want to enlist their digital marketing capabilities to succeed in today’s fast paced market.Featured speakers:

  • Asis Martinez-Jerez, associate professor of accounting, School of Hotel Administration
  • Allison Page, co-founder and chief product officer, SevenRooms
  • Jillian Ressler, vice president of brand, Tartine Bakery
  • Amy Woolen, vice president of menu and marketing, Red Robin

PIHE Spring Virtual Advisory Board Meeting
Friday, June 4, 12 p.m. – 2 p.m. EDT
This event is by invitation only.

Missed our most recent webinars?

What Keeps Us Coming Back: How to Build Consumer Loyalty
Tuesday, April 27, 2021
Speakers included: Helen Chun, associate professor of services marketing, SHA; Eliot Hamlisch, executive vice president of loyalty and revenue optimization, Wyndham Hotel & Resorts; Ashwin Kamlani, MMH ’03, executive vice president, Kognitiv; Jacqueline Nunley, senior industry advisor for travel and hospitality, Salesforce; David Rochefort ’10, president, Graduate Hotels

Using Technology to Reinvent Hospitality Business Models: Investing, Development, and Operation
Tuesday, March 30, 2021
Speakers included: Chris Hemmeter ’86 (A&S), P ’22, managing director, Thayer Ventures; Elena Belavina, associate professor, SHA; Jason Brown ’05, managing partner, Blue Flag Partners, LLC; Rami Zeidan, founder and CEO, Life House

Have questions about the Pillsbury Institute? Contact Michelle Ciaschi at