Cornell Hospitality Research Summit Announces Keynote Speakers

Apr 05, 2010

Contact:  Melissa Carlisle, 607.255.1078, 

Cornell Hospitality Research Summit Announces Keynote Speakers

October 2010 conference will feature diverse service industry presentations

Ithaca, NY, April 5, 2010 – Five keynote speakers will headline the inaugural Cornell Hospitality Research Summit, scheduled for October 6–8, 2010, at the School of Hotel Administration on the beautiful Cornell campus in Ithaca, New York. Registration is now open for the conference, which is being developed by the Cornell Center for Hospitality Research. Faculty, corporate partners, and other industry leaders will work together to develop new ideas, theories, and models that improve strategic, managerial, and operating practices.

"This conference represents another way for the CHR to connect industry practitioners with active researchers, with a goal of creating new knowledge and developing improved operating processes," said Professor Rohit Verma, CHR executive director. "Not only do we want to have top-level presentations, but we want to develop new research questions for future studies."

The keynote speakers for this "thought leadership" summit are:
• Christine Duffy, President and CEO, Maritz Travel Company,
• Frances Frei, UPS Foundation Professor of Service Management, Harvard Business School,
• Adam Goldstein, President and CEO, Royal Caribbean International,
• Gerald Lawless, Executive Chairman, Jumeirah Group, and
• Randell Smith, CEO and Co-founder, STR.

In addition to the keynotes, the conference will offer numerous research presentations by academic and industry experts, and will present the first Hospitality in Research Practice Award, created to recognize and reward outstanding examples of rigorous analysis and research practiced in business organizations.

About the Speakers
As president and CEO of Maritz Travel, Christine Duffy oversees one of the largest meeting and incentive-travel management companies in the world—managing over $700 million in revenue. Active in the meetings industry, she will share her knowledge and experience regarding trends in the meeting and incentive industry, meeting effectiveness, outsourcing, and strategic meetings management.

With a focus on designing service excellence, Frances Frei, Ph.D., is a professor in the technology and operations unit at Harvard Business School. In addition to her numerous research publications, she has developed dozens of case studies that examine financial services, government, telecommunications, and hospitality, among other industries.

Gerald Lawless began his service with Jumeirah Group as a managing director in Dubai, where he developed a set of concept hotels that set a new standard for regional and international growth. As executive chairman, he has led Jumeirah in an innovative and ambitious growth program with a slogan of "stay different."

Focusing on the Royal Caribbean International (RCI) slogan of "why not," Adam Goldstein oversees fleet operations, sales and marketing, brand development, supply chain management, government & community relations, and Royal Celebrity Tours. During his time as president and CEO, RCI has launched the world's largest cruise ship, Oasis of the Seas," and will launch its sister ship this year. RCI serves 280 ports in 81 countries.

Creator of the hotel industry's leading source of information on performance trends in the lodging industry, Randell Smith has developed a database that allows individual properties to compare themselves with the competitors' aggregate ratios. Lenders, appraisers, consultants, and developers all use STR's aggregate data to assist in the performance of their jobs.

To register for the Cornell Hospitality Research Summit, or for more information, visit

Event sponsors are Charley's Grilled Subs and Hsyndicate. Additional sponsorship opportunities are available. Contact Jennifer Macera,, for more information.

About The Center for Hospitality Research
A unit of the Cornell School of Hotel Administration, The Center for Hospitality Research (CHR) sponsors research designed to improve practices in the hospitality industry. Under the lead of the CHR's 79 corporate affiliates, experienced scholars work closely with business executives to discover new insights into strategic, managerial and operating practices. The center also publishes the award-winning hospitality journal, the Cornell Hospitality Quarterly. To learn more about the center and its projects, visit

Center Senior Partners: Hilton Worldwide, McDonald's USA, Philips Hospitality, Southern Wine and Spirits of America, Inc., STR, Taj Hotels Resorts and Palaces, and TIG Global

Center Partners: Davis & Gilbert LLP, Deloitte & Touche USA LLP, Denihan Hospitality Group, eCornell & Executive Education, Expedia, Inc., Forbes Travel Guide, Four Seasons Hotels and Resorts, Fox Rothschild LLP, French Quarter Holdings, Inc., FX Real Estate and Entertainment, Inc., HVS, Hyatt, InterContinental Hotels Group, Jumeirah Group, LRP Publications, Maritz, Marriott International, Inc., Marsh's Hospitality Practice, PricewaterhouseCoopers, Proskauer, Sabre Hospitality Solutions, SAS, Schneider Electric, Thayer Lodging Group, Thompson Hotels, Travelport, and WATG

Center Friends: • American Tescor, LLC • Argyle Executive Forum • Berkshire Healthcare • Cody Kramer Imports • Cruise Industry News • DK Shifflet & Associates • • EyeforTravel • Gerencia de Hoteles & Restaurantes • Global Hospitality Resources • Hospitality Financial and Technology Professionals (HFTP) • • • Hospitality Technology Magazine • Hotel Asia Pacific • Hotel China • • Hotel Interactive • Hotel Resource • HotelWorld Network • International CHRIE • International Hotel Conference • International Society of Hospitality Consultants (ISHC) • iPerceptions • JDA Software Group, Inc. • Lodging Hospitality • Lodging Magazine • Milestone Internet Marketing • MindFolio • Mindshare Technologies • Parasol • PhoCusWright • PKF Hospitality Research • The Resort Trades • RealShare Hotel Investment & Finance Summit • Resort and Recreation Magazine • • Shibata Publishing Co. • Synovate • The Lodging Conference • TravelCLICK • UniFocus • USA Today • WageWatch, Inc. • WIWIH.COM