Cornell Hospitality Quarterly Article Reports on Differential Management Methods

Nov 19, 2009

Contact:  Melissa Carlisle, 607.255.1078,  
Cornell Hospitality Quarterly Article Reports on Differential Management Methods for Full-time and Part-time Workers

High Performance in Hotels Calls for Different Tactics for Different Employee Types

Ithaca, NY, November 19, 2009 – A study published in the Cornell Hospitality Quarterly (CQ) shows how high performance working practices for full-time employees are different from tactics that are best for part-time employees. The study, “Employment Modes, High Performance Work Practices, and Organizational Performance in the Hospitality Industry,” by Tsai Cheng-hua, Chen Shyh-jer, and Fang Shih-chien, is the featured article in the newly published November 2009 issue of CQ. Sold by subscription exclusively through Sage Publishing, the journal is published by the Cornell Center for Hospitality Research (CHR), and this featured article is available from the CHR at no charge at, by special arrangement with Sage (

The authors examined high performance working practices of 157 properties in Taiwan. They found that hotels were more likely to apply control-based management systems with their part-time employees. For example, job satisfaction for casual or part-time hotel employees increased when employers offered flexible rewards such as bonuses paid according to performance.

On the other hand, commitment-based HR practices generally worked best with full-time employees. Those practices included investing in employees through careful selection, training, and benefits.

By matching their management techniques with employee type, managers can maintain service excellence in an efficient fashion. The study also found that hospitality organizations tend to have lower staff turnover and higher productivity when the hotel employed a relatively high proportion of full-time employees, particularly in key positions.

Other articles in the November 2009 CQ include a cross-cultural examination of what motivates gamblers in China, France, and the United States, an analysis of the best way to schedule food preparation in a university’s contract food-service outlet, and a study of issues concerning hotel managers around the world.

About the Cornell Hospitality Quarterly

The Cornell Hospitality Quarterly (CQ) editorial content is broad and publishes research in all business disciplines that contribute to management practice in the hospitality and tourism industries. The objective of the CQ is to help all those involved or interested in the hospitality industry to keep up-to-date on the latest research findings and theory development in order to improve business practices and stay informed of successful strategies.
About The Center for Hospitality Research
A unit of the Cornell School of Hotel Administration, The Center for Hospitality Research (CHR) sponsors research designed to improve practices in the hospitality industry. Under the lead of the center's 78 corporate affiliates, experienced scholars work closely with business executives to discover new insights into strategic, managerial and operating practices. The center also publishes the award-winning hospitality journal, the Cornell Hospitality Quarterly. To learn more about the center and its projects, visit

Center Senior Partners: American Airlines Admirals Club,, McDonald's USA, Philips Hospitality, Southern Wine and Spirits of America, Inc., Taj Hotels Resorts and Palaces, and TIG Global

Center Partners: AIG Global Real Estate Investment, Davis & Gilbert LLP, Deloitte & Touche USA LLP, Denihan Hospitality Group, eCornell & Executive Education, Expedia, Inc., Forbes Travel Guide, Four Seasons Hotels and Resorts, Fox Rothschild LLP, French Quarter Holdings, Inc., FX Real Estate and Entertainment, Inc., HVS, InterContinental Hotels Group, Jumeirah Group, LRP Publications, Marriott International, Inc., Marsh's Hospitality Practice, PricewaterhouseCoopers, Proskauer Rose LLP, SAS, Smith Travel Research, SynXis (a Sabre Holdings Corporation), Thayer Lodging Group, Thompson Hotels, Travelport, WATG, and WhiteSand Consulting

Center Friends: • American Tescor, LLC • Argyle Executive Forum • Berkshire Healthcare • Cody Kramer Imports • Cruise Industry News • DK Shifflet & Associates • • EyeforTravel • Gerencia de Hoteles & Restaurantes • Global Hospitality Resources • Hospitality Financial and Technology Professionals (HFTP) • • • Hospitality Technology Magazine • Hotel Asia Pacific • Hotel China • • Hotel Interactive • Hotel Resource • HotelWorld Network • International CHRIE • International Hotel Conference • International Society of Hospitality Consultants (ISHC) • iPerceptions • JDA Software Group, Inc. • Lodging Hospitality • Lodging Magazine • Milestone Internet Marketing • MindFolio • Mindshare Technologies • Parasol • PhoCusWright Inc. • PKF Hospitality Research • The Resort Trades • RealShare Hotel Investment & Finance Summit • Resort and Recreation Magazine • • Shibata Publishing Co. • Synovate • The Lodging Conference • TravelCLICK • UniFocus • WageWatch, Inc. • WIWIH.COM