CHR: Operations Excellence - Trends in Service Delivery Process Improvement

Silver Birch Suite, 5th Floor Tower, Statler Hall 5th Floor Tower, Statler Hall, Ithaca, NY

This roundtable is being hosted by Professor Vince Slaugh and the Center for Hospitality Research. Planning for the roundtable has been supported by Steve Crowley and Brian Reece of Service Physics and Josh Howell, President of the Lean Enterprise Institute. Topics: How traditional process improvement philosophies like Lean align with today’s operational challenges The role […]