Rhetoric of business communication, narrative discourse in management communication, investor communications, ethics of communication
Daphne A. Jameson studies and teaches about the ways in which language is used in business, technical, and other professional contexts, with special attention to the hospitality industry. Using theories, methods, and epistemologies of the humanities, she has explored how narrative discourse and rhetorical strategy influence management action, financial decision-making, service quality, and organizational ethos. Her interest in the intersection between language and technical subject matter arose from her dual background in mathematics and literature. Her publications include studies of management communication in the restaurant industry, discourse in public debates about convention center location and cost, narrative strategy in investment reports, and the “green” rhetoric of environmental initiatives in the hotel industry. She has also written about the roles that language, symbolism, and storytelling played at Enron, Starbucks, and other corporations. After earning a Ph.D. in English from the University of Illinois, she joined the faculty of Cornell University’s School of Hotel Administration, where she has created and taught courses in managerial, intercultural, and organizational communication, as well as serving as Director of Graduate Studies. Active in the Association for Business Communication, Modern Language Association, and other organizations, she has won numerous awards for research, teaching, advising, and service.
- Ph D, University of Illinois at Urbana-Champaign
- A.M., University of Illinois at Urbana-Champaign
- BA, Ohio State University